nesthive Terms of Service

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Welcome to nesthive. These Terms of Service ("Terms") constitute a legally binding agreement between you and nesthive, governing your access to and use of our website, mobile platform, products, and customer services. By visiting our platform, creating an account, or placing an order, you confirm your acceptance of these Terms.

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1. Acceptance of Terms

Your use of any service offered by nesthive signifies that you have reviewed, comprehended, and consented to be bound by these Terms, together with all applicable federal, state, and local laws and regulations of the United States. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To make purchases on this website, you must be at least 18 years of age or have reached the legal age of majority in your state of residence.
• Prohibited Conduct: You agree to use our platform exclusively for lawful, personal, and non-commercial purposes. The following activities are strictly prohibited:
  • Participating in fraudulent transactions or submitting fictitious orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without prior authorization;
  • Attempting to breach site security, data infrastructure, or other users' accounts;
  • Reselling nesthive products for commercial purposes without explicit written consent.
• Account Security: You bear full responsibility for safeguarding the confidentiality of your account credentials and for all activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Nevertheless, typographical errors or inventory discrepancies may occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical error occur, nesthive retains the right to rectify the error and to modify or cancel any affected orders prior to dispatch, issuing a full refund for any amount charged.
• Perishable Goods: Natural variations in weight, appearance, or ripeness may occur with fresh or perishable items. Allergen information is supplied for reference only; customers with severe allergies should carefully review product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website is contingent upon availability and order verification. We retain the right to restrict order quantities or to cancel orders suspected of fraudulent activity or Terms violations.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and processed through PCI-DSS compliant payment gateways. Full payment must be received before an order is dispatched.
• Order Modifications & Cancellations: Requests to cancel or update an order must be submitted within 1 hour of order placement by contacting [email protected]. Once an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on nesthive's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of nesthive and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

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7. Limitation of Liability

To the fullest extent permitted by applicable law, nesthive shall not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction shall not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute or claim arising out of or relating to these Terms or your purchase shall first be submitted to nesthive's support team for informal resolution.

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9. Changes to These Terms

nesthive may update or revise these Terms at any time. Material changes will be communicated by posting the revised terms on our website. Your continued use of our website or services after any updates constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: nesthive
• Customer Support Email: [email protected]
• Customer Support Phone: 12818272941
• Physical Business Address: 2155 E LIBERTY Ln Apt 256, PHOENIX, AZ 85048, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST